|
 |
|
| Here are some guidelines to make your on-line shopping with
Zoohoor.com® more agreeable.
|
|
 How to order |
|
| To place your order online, you can view all the items
displayed on-line under the icon and
make advanced search, or precisely view a special theme items under . |
|
| Under the icon, you
can view all Zoohoor.com® collection available on-line sorted by categories and
themes. By clicking on one of these categories, it leads u to the whole
collection under this category. You just have to click on an item and you will
add this item to your basket. Each item is detailed and priced. |
|
| The best is done to send the person you named as an exact replication of the product you ordered;
however, there might be some minor changes due to seasonality and availability
of some items. |
|
| Under the icon,
items are displayed according to themes. You just have to click on the desired
theme (love you, miss you, get well and congratulations…), and you will have a
display of all the related items available on-line.
|
|
| 1. Order Confirmation
|
|
| Once your order arrives to our system, you will receive an
order confirmation message via e-mail (only if you have submitted an email
address) which means that your order has been received and is under processing.
If you do not receive this message within 6 hours of placing your order, there
might be a delay on the web due to traffic. If this happens, please feel free
to contact us Toll free (if you live in a country that exists in our toll free
number list) or at from any
other country worldwide to ensure that your order is being processed.
|
|
| 2. Delivery Confirmation
|
|
| After the delivery is made, you will receive a delivery
confirmation from our customer service team also via e-mail (only if you have
submitted an email address); if you don’t receive this message after the
delivery date, you can go to www.zoohoor.com and check for your delivery status
under . Always keep your
order number; it is your reference for tracking your orders. |
|
| Guarantee |
|
| 100% guarantee
|
|
| We guarantee fresh and beautiful floral arrangements and
quality gifts that will make your recipient smile. Because customers are
important, Zoohoor.com®’s professional team is devoted to make your experience
a pleasant one. It guarantees your 100% satisfaction. |
|
| Customer Care |
|
| Zoohoor.com® does its best to grant you an excellent service
and looks forward to become your trusted connection with your beloved ones |
|
| If you need to tell others about this website or its
services, you can write your testimonials and your comments in the Testimonials,
and everyone will have the access to read it. |
|
| If you are trying to find out how to shop on this website,
you can go checking out our flower collection under .
Also, you can make advanced search depending on price, categories and
occasions, or you can choose a specific theme under
on the home page. After choosing the desired bouquet or arrangement, you will
be lead to fill the order form and then to the payment process. |
|
| If you do not find what you are looking for, you can enter
your keyword to the search engine on the home page, and search for the desired
content. |
|
| If you encounter any problem, please do not hesitate to
contact Zoohoor.com®. Your advices and comments promote Zoohoor.com®’s service.
Just contact our Customer Care Section by e-mail at
, Or By calling Toll
free (if you live in a country that exists in our toll free number list) or at from any other country worldwide. |
|
| Your comments are top priority, and Zoohoor.com® will not
sacrifice an effort to satisfy you and make you happy again. |